June 20, 2016

Shipping and Returns

How soon are orders shipped?
Cucina Priolo items will usually ship on the next business day following your order.

Where do you ship to?
We ship anywhere in the U.S.

How do you ship?
Orders are normally shipped via UPS Ground. In some cases USPS Priority may be used instead.

What are your shipping rates?
If your order does not qualify for free shipping, the applicable shipping rate will be displayed during checkout prior to placing your order.

How to track an order that’s been shipped?
Automated emails will keep you up to date on the shipping status of your order. If you need extra assistance tracking an order please contact us directly.

What is your return policy? 
If you are not satisfied with your Cucina Priolo purchase for any reason you may return your unused items to us within 30 days for a full refund of your purchase amount, less any shipping charges.

How do customers return items?
Contact our customer satisfaction team to arrange your return. We will provide you with a pre-paid Return Merchandise Authorization number for your returned items.

Credit for returns?
Upon receipt of your return, we will process a refund to the credit card or PayPal account used for the original purchase. Refunds are typically credited within 3-5 business days following receipt of your returned item.